Complaints about booking travel online increase

01/3/2010 | Daily Nonpareil (Council Bluffs, Iowa), The

Consumers have embraced the idea of booking travel online, but as they increasingly run into issues, more are realizing that doing so is not as easy or as convenient as they once believed. "We hear more and more complaints about online travel booking," said Patty Plummer, a travel agent with 4 Corners Travel in Iowa. ASTA notes that customer service and advocacy separate traditional travel agents from online agencies.

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Daily Nonpareil (Council Bluffs, Iowa), The

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