Leadership lessons from a botched terrorist plot

01/5/2010 | Harvard Business Review online

The failed terrorist bombing of the Northwest flight and the revelations about botched security show leaders need to prevent such systemic failures by "pushing for relentless follow-up" and holding people accountable for their actions, Rosabeth Moss Kanter writes. Also critical: connecting vital pieces of information and better communication, especially with "external partners," she writes.

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