Can cleanliness keep customers coming back?

01/7/2013 |

Customers may come for the food but many say dirty bathrooms are the main reason they won't return to a restaurant, writes The Food Connector's Ed Zimmerman. His system for ensuring cleanliness in every aspect of the eatery starts with a checklist that has operators evaluating the condition of everything from the dining room floor to the salt and pepper shakers.

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