Sharpen customer service in 4 simple steps

01/7/2013 | B2C Marketing Insider

To improve your organization's customer service, first carefully track customers' feedback, then solicit feedback with your service team, writes Flavio Martins, customer support vice president at DigiCert. Two other tips: Line up intense service training for your team and then measure service improvements that follow.

View Full Article in:

B2C Marketing Insider

Published in Briefs: