Supermarkets adapt to changing times

01/8/2013 | Progressive Grocer

With increased competition, grocers must work hard to please customers. "Food retailers are arguably at the front lines of economic stress," FMI President and CEO Leslie G. Sarasin said. "And they are best prepared to listen to the changing consumer." Survival strategies include loyalty programs, a focus on customer service, a consistent brand message and creating displays and discounts that meet shopper needs.

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