Walgreens exec: What consumers want from a retailer

01/9/2013 | SmartBrief/SmartBlog on Leadership

Online shopping will continue to grow, as will "showrooming," and Walgreens has devised strategies to meet customers wherever they want to shop, says executive Joseph C. Magnacca. The retailer has also struck a chord with its new Balance Rewards customer loyalty program, which attracted about 50 million members in just four months.

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