The right way to respond to bad online reviews

01/12/2012 | SmartBrief/SmartBlog on Restaurants

It's natural for emotions to cloud clear thinking when online reviewers criticize your restaurant but, as one Atlanta restaurant owner learned this month, responding in the heat of the moment can backfire on your business. Yelp urges business owners to keep responses simple and civil and advises them to cite changes made as a result of the review when possible.

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