Why you must put your company's systems in writing

01/14/2013 | B2C Marketing Insider

It's important to document the systems and processes that your company uses so that your business will be prepared for growth, writes Kenny Nguyen of Big Fish Presentations. "Instead of wasting your time shooting in the dark, you can take a look at your records as you plan for expansion," he writes. In addition, documenting your systems can allow you to offer consistent customer service and assist you in training your employees.

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