New customer service ideas for your best year yet

01/17/2013 | B2C Marketing Insider

To kickstart great customer service in 2013, write up your own personal "legend" of the best customer service you've ever witnessed and use it as a model for your staff, writes author and consultant Shep Hyken. That's just one of 13 ideas Hyken lists for improving service in the new year. Others include: Answer customer service questions with YouTube videos, contribute to the community and turn a group of customers into a focus group that provides you with regular feedback.

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