Should icons or text convey a consumer's privacy rights?

01/17/2013 | New Republic (free registration), The

Stakeholders are divided on the issue of how consumer rights should be transmitted to users -- either through text they may not read, or icons they may not understand. Consumer groups and the Application Developers Alliance support text-based explanations of privacy rights, while other industry organizations favor an icon-based dashboard. The icon side tends "to overlook some of the research that shows people do not understand what those things mean," says Consumer Action's Michelle De Mooy, who says consumers value knowledge over "glanceability."

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New Republic (free registration), The