Column: How to enhance guest experiences through observation

01/18/2012 | Hospitality Net

Close observation of a guest's actions reveals vital information about that guest, such as his or her habits, preferences and behavior, Osvaldo Torres Cruz writes. You can integrate this information into your amenities for this particular guest in order to make a greater impact on his or her experience, Cruz writes.

View Full Article in:

Hospitality Net

Published in Brief: