Macy's: Focus on your best customers

01/18/2012 | Retail's BIG Blog

Macy's top-down philosophy of focusing on pleasing the customers it already has, rather than living in new-customer acquisition mode, has paid off for the department store. Some 70% of U.S. households shop at the department store at least once a year, CMO Peter Sachse said during a Tuesday panel at Retail's BIG Show.

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