Column: Hotels face operational changes through mobile technology

01/19/2012 | Hospitality Net

Continued advances in mobile technology provide opportunities for improving guest experience in hotels, likely leading to drastic changes in some operations in the near future, writes Frank Wolfe, CEO of Hospitality Financial and Technology Professionals. Hotels are in the process of integrating mobile technology into a variety of guest services, such as the concierge desk, temperature and lighting control, bill payment and room service, Wolfe writes.

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