Make a customer service plan to help your small business

01/19/2012 | eCommerce-Guide.com

Small businesses will benefit by developing a protocol for dealing with irate customers rather than dealing with them on an ad hoc basis. Some ideas to keep in mind are to empower employees to improve the customer service process where they see fit, to look beyond the immediate expense of solving the problem and to make sure there are staffers to handle voice calls instead of sending people to a machine.

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