"Postmortems" after manufacturing downtime can increase customers' trust

01/19/2014 | Manufacturing.net

Some manufacturers fear that recording and disclosing details of their downtimes could hurt their reputation, but such documentation can serve as an instructional opportunity, profiting both manufacturers and the community, Joel Hans writes. In the software arena, for example, "an in-depth postmortem can actually increase confidence in a business and encourage more trust," as it highlights how a company responds to an unexpected downtime, he notes. "There's a lot that could be learned if companies began to not only fix downtime, but take advantage of its instructional moments, and then share those with others," Hans adds.

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