Mergers may lead to better customer service, US Airways COO says:

01/24/2008 | Wall Street Journal, The

Travelers will benefit from airline consolidation, US Airways Chief Operating Officer Robert Isom said. He noted that mergers can help carriers improve their finances, which improves their ability to cater to customers. He expects customer service at US Airways to improve this year, and noted that the airline has repaired a problematic reservations system.

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Wall Street Journal, The

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