Study: Treat workers better and the business will come

01/24/2012 | Los Angeles Times (tiered subscription model)

Restaurants grappling with the high costs of employee turnover may find that investing in higher salaries and improved benefits will pay off in higher sales, according to new research from Cornell University and Restaurant Opportunities Centers United. Employees who are happy with their jobs are less likely to leave and more likely help restaurants build a loyal following, the report says.

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