Innovation, sustainability and cost containment are three common goals that bind together member companies of the American Cleaning Institute, says President and CEO Ernie Rosenberg. In this interview, he details his leadership influences and management style. "Doing the right thing and being seen as doing so is essential. People need to take pride in the organization. They need to have confidence that it is ethical and has a purpose in providing service beyond their day-to-day duties. They also need to know that the leader will support them and do the right thing by them," he says.
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