How to remake your company's culture

01/26/2012 | Harvard Business Review online

With the right approach, it's possible to measure and improve a company's culture, Carolyn Dewar and Scott Keller write. The first step is to define the metrics that describe the culture. Then, zero in on the handful of changes that will create the most benefit. For an even better result, piggyback cultural changes onto improvements in business processes.

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