Rights for disgruntled air travelers are murky

01/28/2013 | New York Times (tiered subscription model), The

The shortage of Federal Aviation Administration rules on what rights passengers have in the air when it comes to complaining about restrictions on cabin movement, electronic devices or carry-on luggage have left some travelers feeling like victims of overreacting flight attendants, this feature says. The Transportation Security Administration lodged 7,524 complaints about carriers in the first nine months of last year, a significant increase over the same time the previous year.

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New York Times (tiered subscription model), The

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