Vacationers turn to travel agents when things get complicated

01/30/2012 | CNN

There are fewer U.S. travel agents today than a few years ago, but many smart travelers keep one on speed dial to help them deal with the occasional travel snag. "One of the biggest values of a good travel adviser is understanding what's important to you and being able to provide options you hadn't thought of," said Matthew Upchurch, CEO of the Virtuoso network of affiliated travel agencies.

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