Are companies collecting too much customer data?

01/31/2014 | Los Angeles Times (tiered subscription model)

Companies gather more customer data than they actually require, says Stan Stahl of the Information Systems Security Association, in the belief that having a fuller picture of their client base will benefit them in the future. "[W]hen even the most routine retail experience turns into a data grab, consumers have every reason to wonder why so much information is being sought," writes David Lazarus.

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