Column: Airlines' rules confuse, irritate passengers

02/4/2009 | Wall Street Journal, The

The airline industry has more rules than most other industries, with travelers facing an ever-changing variety of policies and regulations dictated by the carriers, airports, federal agencies and other entities. Columnist Scott McCartney explains that although many passengers understand and accept the rules, others are frustrated, confused or just plain angry.

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Wall Street Journal, The

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