The Association for Airline Passenger Rights has emerged to improve passenger rights by lobbying for legislation. "Air travelers in the United States are completely fed up with almost every aspect of the airline industry today," said Brandon M. Macsata, executive director of AAPR. "Passengers are tired of all the new surcharges; they are tired of sitting on the tarmac for hours without any explanation; they are tired of the canceled flights; and they are tired of the poor customer service. Only federal legislation, or an Airline Passenger Bill of Rights, can resolve these consumer-related issues."
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