How to review and renegotiate outsourcing contracts

02/4/2010 | CIO.com

Outsourcing contracts require regular reviews in order to manage cost and performance, Stephanie Overby writes. Pace Harmon outsourcing consultant Marc Tanowitz recommends an 18-point review, covering issues including resource and productivity commitments, pricing and benchmarks. "The resources who negotiated the agreement are not the same people who 'operationalize' it," Tanowitz notes.

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