Why CEOs should go undercover

02/4/2010 | Harvard Business Review online

The reality show "Undercover Boss" gives executives a chance to experience the lives of their foot soldiers firsthand -- and showcases a management tool that far too few leaders seriously consider, writes Robert M. Galford. Getting down and dirty with your workers is a fine way to show that you care and to get a feel for your company's true culture, Galford argues. George Colony, CEO of Forrester Research, and Tom Leppert, the mayor of Dallas, already go undercover from time to time, Galford writes, and the rest of America's bosses should consider following suit.

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