TCS Smart911 provides dispatchers with key intel on texters

02/5/2013 | Forbes · Urgent Communications

TeleCommunication Systems has launched TCS Smart911 technology, through its Geospatial Emergency Manager portal, which will give 9-1-1 systems access to text messages and detailed information about the sender. Dispatchers use a regular browser to access the GEM system. Once they get a 9-1-1 text, they will be able to view a database profile associated with the phone number. "They can be looking at medical history, photos — for example, the picture of a missing child — and all the kinds of rich media that the next-generation capabilities are permitting. And we're there with this available today through the GEM 911 portal," said Kent Hellebust, a TCS vice president.

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Forbes · Urgent Communications

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