Webinar - Survive & Thrive, Part 1: STRESS! Exposing The X Factor in "Difficult Employee" Situations

02/6/2013

Thursday, Feb. 21 at 1 p.m. Eastern time.

What percentage of your time and effort as a 9-1-1 leader is spent trying to resolve problems with "difficult employees"? And what role does poorly managed stress play in unacceptable behavior and performance? Maybe too much! That's why disciplinary measures alone are often ineffective. Join 9-1-1 mental health expert Jim Marshall as he reveals a fascinating picture of how stress affects attitude and performance in the PSAP. Getting equipped with his science-based insights may be your best first step toward improving performance, morale, and boosting retention. Learn more and register today!

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http://www.nena.org/news/115808/Webinar---Survive--Thrive-Part-1-STRESS-Exposing...

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