Why enterprises are tapping SaaS for ITSM efforts

02/6/2013 | CIO.com

The cost and complexity of IT service management is leading some enterprises to turn to software-as-a-service providers, John Moore writes. "We wanted a standard way to provision services. In the tool set, we have created a common language around the world IT team ... where we didn't have one before," says Brian Lillie of Equinix.

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