Experts: Destination specialists should master the art of consulting

02/7/2013 |

To be a successful destination specialist, travel agents should learn to be expert consultants -- having the ability to dispense advice based on information gathered from a variety of sources, travel-industry leaders say. "The specialist consultant is the advocate for the client who can decipher the mass of information and stand behind what they advise. The reality is, there's no way for someone to look at something on the Internet and really know if it's the right place for them," said Martha Gaughen, vice president at Brownell Travel.

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