Companies forge a new path in online grocery

02/7/2014 | SmartBrief/SmartBlog on Food & Beverage

As online grocers become bigger players in the grocery industry, many companies are getting creative to avoid the mistakes that caused online grocers such as Webvan to fail in the early 2000s. Relay Foods focuses on user experience and customer service to boost business, while CitySprout operates under a business model that excludes fulfillment centers, vehicles and pre-purchased inventory and connects customers directly with food merchants.

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