Airborne Wi-Fi raises concerns for passengers, crew

02/9/2009 |

In-flight Internet service may provide a new revenue stream for airlines, but not everyone is on board with the new "convenience." Some frequent business travelers complain that employers could now require them to work while airborne, a time that was once their own because e-mail and Web tools were inaccessible. Flight attendants, meanwhile, say that airlines expect them to act as censors, adding yet another duty to their list of chores. "We want to be respectful of the fact that an airplane is a public place," says an official with Delta Air Lines, one of the first carriers to implement Wi-Fi access. "You're in close intimacy with other passengers and the cabin crew."

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