Consumers are becoming more comfortable with mobile banking

02/11/2013 | Wall Street Journal, The

Increasingly, American consumers are embracing mobile-banking practices in the U.S., especially younger Americans, Robin Sidel writes. Some banks, eager to attract customers in a tight economy, are starting to roll out a bill-payment service called "mobile photo pay" in which users take a picture of the payment coupons. Consumers' "readiness to manage their personal finances and banking via a mobile device has caught the industry off guard," said Robert Hedges of AlixPartners, a consulting firm.

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