In an interview, Paul Whetsell, former CEO of MeriStar Hospitality and current head of CapStar Hotel Co. discusses his thoughts on hospitality. Whetsell says he can tell whether a hotel is good or bad in less than a minute of pulling in front of the property. "You have to provide the basics properly. Otherwise, the other stuff doesn't matter. Regardless of how many gadgets a room has, if it's not clean you won't stay there," he advises hotel managers.
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