Expert: Leveraging kiosk technology boosts patient satisfaction

02/12/2010 | ADVANCE for Health Information Executives

A recent health care survey revealed that many consumers are becoming increasingly comfortable with using self-service kiosks and are choosing providers that offer kiosk technology over those that don't. These findings suggest that health care organizations presently offering kiosks will have higher patient satisfaction, as well as a competitive edge, writes Kathleen Gaffney of Hayes Management Consulting.

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