Clean hotel helps to ensure satisfaction, promotes safety

02/12/2013 | Hotel Interactive

Victor Aburto, director of housekeeping at Montage Beverly Hills in California, discusses what he looks for in a good housekeeper, and how the hotel deploys green cleaning practices. "One of the key drivers for guest engagement is that our environment is stunningly clean, which implies safety. It becomes very difficult for our guests to focus on the experience if it does not feel and look clean," Aburto said.

View Full Article in:

Hotel Interactive

Published in Briefs: