Column: Small gestures complete the guest experience

02/13/2012 | Hospitality Net

Hoteliers can reach out to guests through small yet thoughtful acts that enhance their hotel experience, writes Roberta Nedry of Hospitality Excellence. Simple gestures such as offering homemade cookies door-to-door and sending notes to acknowledge special events show the hotel's commitment to providing guests with the perfect hotel experience, Nedry writes.

View Full Article in:

Hospitality Net

Published in Brief: