Leaders should learn to love bad news

02/13/2014 | Strategy+Business online (free registration)

Leaders should remember the importance of seeking out advice they don't want to hear, writes Susan Cramm. It's too easy to frame questions in ways that anticipate positive responses and tacitly encourage workers to keep bad news to themselves, Cramm warns. "Have the courage to seek the truth you don't want to find by trading in the power of your position for the power of information," she advises.

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