Finding the "Toyota Way" out of the recall crisis

02/14/2010 | Harvard Business Review online

The apparent failures at Toyota to recognize and respond to problems will be resolved according to the company's well-developed method, writes Jeffrey Liker, author of the "The Toyota Way." The automaker's core principles include a problem-solving method that insists on finding the root cause of a problem, then reflecting on it to find a solution, Liker writes.

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