United: Agents authorize use of ARC tool to collect fees

02/15/2008 | Travel Weekly

United Airlines says its policy statement, which was recently amended, gives it the authority from agents to use ARC's Payment Express system to collect certain fees from those agents. ASTA opposes using the ARC tool for this specific reason and has filed a complaint with the travel agent arbiter. Paul Ruden, senior vice president for legal and industry affairs at ASTA, said that ASTA's case doesn't change simply because United as altered its policy statement.

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