When businesses fail to K.I.S.S.

02/15/2009 | Harvard Business Review online

Needless complexity is a major cause of high costs and low confidence, Rosabeth Moss Kanter writes. Too many products or too much bureaucracy can weigh down a company's responsiveness while making consumers feel "paralyzed" with choices. "When everyone else suffers from over-complexity, there is a market for products and services that simplify life," Kanter writes.

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