Do you question your conversation skills?

02/17/2010 | Harvard Business Review online

Good leaders encourage real conversation, John Baldoni writes, and that requires drawing people out with the right questions. A good questioner is curious and engaged, digging beneath the surface and using open-ended questions that start with "what," "how" or "why." That's the sort of questioning that "creates a foundation for deepening levels of trust," Baldoni writes.

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