When you see red, it's time to take a breather

02/17/2010 | GreatManagement.org

If you find yourself involved in a conflict and feel as though you can't control your temper, just walk away -- then come back later to work on a solution, Michael Lee advises. Don't focus on blaming someone else, he writes, but instead listen carefully to the other person because resolving an argument is "something that needs to be worked on by both sides."

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