Saint-Gobain Performance Plastics in Granville, N.Y., plans to enhance training of current employees and focus on its customers this year, according to this interview with plant manager Chris Klesse and marketing manager Geoff King. "We really need to reinforce the fact that we have to listen to our customers. If we get arrogant, we are not going to be successful or competitive," said King. The company also plans to maximize the use of its equipment and monitor market conditions this year.
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