Ky. city faces complex issue of nonemergency 9-1-1 calls

02/18/2014 | Lexington Herald-Leader (Ky.)

An analysis of the Lexington, Ky., emergency response system found nonemergency or sick-case calls are tying up ambulance crews and costing taxpayers money. This is part of a complicated, nationwide trend, and dispatchers are faced with trying to categorize these calls properly. "What we consider a nonemergency, to a lot of people it's a dire emergency, and we are here to make sure they get the help they called for," call center supervisor Deborah Robinson said.

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Lexington Herald-Leader (Ky.)

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