Something go wrong? Be accountable

02/18/2014 | SmartBrief/SmartBlog on Leadership

The Tesla car company tried to deflect blame after an incident in which a Tesla owner's garage caught on fire, writes Bob Herbold, former chief operating officer at Microsoft. In general, it's best for companies to act quickly and be accountable when something goes wrong, he writes. "[I]t is appropriate to describe what you think happened and what you think the causes were, but make sure the primary message is that you are taking total responsibility for the incident and for fixing things," he writes.

View Full Article in:

SmartBrief/SmartBlog on Leadership

Published in Briefs:

SmartBrief Job Listings for Business

Job Title Company Location
Vice President, Science and Regulatory Affairs
American Beverage Association
Washington, DC
Director - Career Services
The Culinary Institute of America
Hyde Park, NY
Vice President, HEDIS & Performance Outcomes
Dayton, OH
Director of Contracting and Compliance
CareFirst BlueCross BlueShield
Multiple Locations, MD