Is your communication style too impersonal?

02/21/2014 | SmartBrief/SmartBlog on Leadership

Few leaders communicate via handwritten note these days, and while that's understandable, we are left more prone to mistakes of tone, distance and misinterpretation in our communications, writes Naphtali Hoff. "The quick nature of e-mail makes it easy to forget that our words actually matter and can really come back to bite us," Hoff writes.

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