Home Depot tackles its own DIY projects:

02/24/2010 | Wall Street Journal, The

Home Depot has reworked many of its business practices in an effort to improve productivity and remain competitive. Chief among the home-improvement retailer's changes is the addition of "rapid deployment" warehouse centers designed to cut truck trips in half and free up staff to focus on customer service. "We realized we were dissatisfying a fair number of our customers," said CEO Frank Blake, adding that he believes the company has found "the path to fix it."

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Wall Street Journal, The

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