Good listening is key to customer service

02/25/2013 | National Underwriter Life & Health

Top-notch customer service includes demonstrating good listening skills, using direct eye contact and paying attention to nonverbal cues such as body language, writes John Boe. Using open-ended questions when speaking with clients can also help to determine the nature of feedback more effectively than asking questions that can be answered with a "yes" or "no."

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National Underwriter Life & Health

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