Facial-recognition technology is improving the passenger experience

03/1/2012 | FutureTravelExperience.com (U.K.)

Human Recognition Systems' MFlow Journey technology is improving the passenger experience at London City Airport by helping officials react to possible bottlenecks to keep lines moving. "MFlow Journey provides a great dashboard for the operations team and easily shows us the length of time a passenger takes through the airport. We also receive early warning e-mails real time so we can take action as needed," said Melanie Burnley, the director of terminal services at London City Airport.

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